Terms and Conditions

2.1 Agreement to Terms

By accessing or using the Service, you confirm that you accept these Terms and agree to comply with them. If you do not agree to these Terms, you must not access or use the Service.

2.2 Modifications Awareness

We reserve the right to modify these Terms at any time, as described in Section 24. Your continued use of the Service following any modifications constitutes acceptance of the modified Terms.

2.3 Additional Terms

Certain features or services offered through the Service may be subject to additional terms and conditions. In the event of a conflict between these Terms and any additional terms, the additional terms shall control with respect to the specific feature or service to which they apply.

2.4 Electronic Agreement

You consent to enter into this Agreement electronically. By using the Service, you acknowledge that you have the ability to access these Terms in electronic form and that your use constitutes a binding electronic signature for purposes of Wyoming's Uniform Electronic Transactions Act (Wyo. Stat. § 40-21-101 et seq.).

3.1 Overview

BigTranscribe is an automated, pay-per-use video and audio transcription service. The Service allows Users to upload video or audio files of any size and format, which are then processed using third-party AI Models to produce written transcripts. The Service operates entirely through a web-based interface and does not require account creation, software installation, or a recurring subscription.

3.2 Core Functionality

The Service provides the following functionality:

1. Upload of video and audio files in supported formats (including but not limited to MP3, MP4, WAV, M4A, MOV, MKV, WEBM, FLAC, OGG, OPUS, AAC, and AMR) via web browser, with no file size limitation;
2. Automatic extraction of audio content from video files using ffmpeg;
3. Processing of audio content through AI Models to produce text transcripts;
4. Parallel processing of long-duration files for faster turnaround;
5. Real-time progress tracking during transcription;
6. Download of completed transcripts.

3.3 Processing Pipeline

Files uploaded to the Service are processed as follows: (i) the file is uploaded in chunks and assembled on our servers; (ii) if the file is a video, audio is extracted using ffmpeg; (iii) the audio is segmented and sent to the AI Model for transcription in parallel; (iv) the resulting transcript segments are assembled and formatted; (v) the completed transcript is made available for download. This entire process is automated and does not involve human review of your Content at any stage.

3.4 No Human Review

The Service is fully automated. No employee, contractor, or agent of the Company listens to, reads, reviews, or accesses Your Content at any point during or after processing, except as may be required to resolve a technical support request that you initiate, and only with your explicit consent.

4.1 Nature of AI-Generated Output

The transcripts and other Generated Output produced by the Service are created by artificial intelligence models, specifically automatic speech recognition (ASR) systems. AI-generated output is inherently probabilistic, not deterministic. The AI Model predicts the most likely sequence of words based on the audio input, but it does not "understand" the content in the way a human does.

4.2 No Guarantee of Accuracy

The Company makes no representation or warranty, express or implied, that any Generated Output is accurate, complete, error-free, or fit for any particular purpose. Transcript accuracy is affected by numerous factors beyond the Company's control, including but not limited to:

1. Audio recording quality, including microphone type, distance, and environment;
2. Background noise, echo, reverberation, and audio compression artifacts;
3. Speaker accents, dialects, speech impediments, and speaking speed;
4. Technical, scientific, legal, medical, or domain-specific vocabulary;
5. Overlapping speakers, crosstalk, and multi-speaker environments;
6. Language and dialect — transcription accuracy varies across languages. Core supported languages (English, Spanish, French, German, Portuguese, Italian, Dutch, and others) are expected to perform well; additional languages are processed on a best-effort basis and may produce lower accuracy. Translation output (non-English audio translated to English) is subject to the same limitations;
7. Audio encoding format and bitrate.

4.3 Not a Substitute for Professional Services

Generated Output from the Service is not a substitute for professional transcription, legal transcription, medical transcription, court reporting, closed captioning for accessibility compliance, or any other use case where accuracy is legally required or where errors could result in harm. Users requiring certified, verbatim, or legally admissible transcripts must engage qualified human professionals.

4.4 User Responsibility for Verification

You are solely responsible for reviewing, verifying, and editing any Generated Output before relying on it for any purpose. The Company shall not be liable for any decision made, action taken, or omission based on Generated Output, regardless of whether the output was accurate.

4.5 AI Model Changes

The Company reserves the right to change, update, replace, or discontinue the AI Models used by the Service at any time without notice. Such changes may affect the quality, accuracy, style, or formatting of Generated Output. The Company is not obligated to maintain consistency in output quality across AI Model versions.

4.6 No Training on Your Content

The Company does not use Your Content or Generated Output to train, fine-tune, or improve any AI Model. Your Content is processed by the AI Model solely for the purpose of generating your transcript and is not retained by the AI Model provider for training purposes, subject to the AI Model provider's own terms and policies.

5.1 Age Requirement

You must be at least eighteen (18) years of age, or the age of legal majority in your jurisdiction (whichever is greater), to access or use the Service. By using the Service, you represent and warrant that you meet this requirement.

5.2 Legal Capacity

You represent and warrant that you have the legal capacity and authority to enter into this Agreement. If you are using the Service on behalf of a business, organization, or other entity, you represent and warrant that you are authorized to bind that entity to these Terms, and "you" and "your" shall refer to both you as an individual and the entity you represent.

5.3 Geographic Restrictions

The Service is available worldwide, subject to applicable export controls and sanctions (see Section 25). You are responsible for ensuring that your use of the Service complies with all laws applicable in your jurisdiction.

6.1 No Account Required

The Service does not currently require account creation, registration, or login. You may use the Service by visiting the website, uploading a file, and completing payment. No username, password, or persistent identity is required.

6.2 Email Address

Stripe may collect your email address during the checkout process for payment confirmation and receipt purposes. This email is handled by Stripe under its own privacy policy. The Company does not currently use your email address to deliver transcripts or send marketing communications.

6.3 Future Account Features

The Company reserves the right to introduce optional or mandatory account features in the future. If account creation becomes required, we will provide reasonable notice and additional terms governing account use.

7.1 Pricing Structure

The Service operates on a pay-per-use pricing model. As of the effective date of these Terms, pricing is as follows:

1. Base fee: One US dollar ( .00 USD) per file uploaded;
2. Per-minute fee: Ten US cents ($0.10 USD) per minute of audio, rounded to the nearest minute, with a minimum of one (1) minute per file.

The total Processing Fee for each file is calculated as: .00 + (audio duration in minutes × $0.10). This total is calculated and displayed to you before payment is initiated.

7.2 Price Changes

The Company reserves the right to modify pricing at any time. Price changes will be posted on the Service and will apply to transactions initiated after the change takes effect. Price changes do not apply retroactively to transactions already completed or in progress at the time of the change.

7.3 Payment Processing

All payments are processed by Stripe, Inc. ("Stripe"), a PCI-DSS Level 1 certified payment processor. By submitting payment, you agree to be bound by Stripe's terms of service and privacy policy. The Company does not see, access, store, or process your payment card number, CVV, or other sensitive payment credentials at any time. All payment data is handled exclusively by Stripe.

7.4 Currency

All prices are denominated and charged in United States Dollars (USD). If your payment method is denominated in another currency, your bank or card issuer may apply a currency conversion fee. The Company is not responsible for any such fees.

7.5 Taxes

Prices displayed on the Service do not include applicable taxes, duties, or levies. You are responsible for all applicable taxes arising from your use of the Service, including but not limited to sales tax, use tax, value-added tax (VAT), goods and services tax (GST), and withholding tax. Wyoming does not currently impose a state sales tax on digital services; however, tax obligations may arise under the laws of your jurisdiction.

7.6 No Subscriptions or Auto-Renewals

The Service operates strictly on a pay-per-use basis. There are no subscriptions, recurring charges, automatic renewals, free trial conversions, or ongoing billing commitments of any kind. Each transaction is a standalone purchase.

7.7 Receipt

Stripe issues electronic receipts for all completed payments. If you require an invoice for business or tax purposes, contact us at the address in Section 32.

8.1 System Error — Automatic Retry and Refund

If a transcription fails due to a system error attributable to the Company or its Sub-Processors (including but not limited to server failure, API timeout, or processing error), the Service will automatically retry the transcription at no additional cost. If the retry also fails, the Company will issue a full refund of the Processing Fee to the original payment method within five (5) to ten (10) business days.

8.2 Quality Dissatisfaction

If you are not satisfied with the quality of a completed transcription, you may request a refund by contacting us at info@tokenhall.com within seven (7) calendar days of the original payment date. Refund requests must include the approximate date and time of the transaction, the file name or description, and a brief explanation of why the output was unsatisfactory. We review every request individually and issue refunds at our sole discretion based on the circumstances.

8.3 No Refund for User Error

The Company is not obligated to issue refunds for: (a) files uploaded in an unsupported or corrupted format that nevertheless were accepted for processing; (b) transcription of the wrong file by the User; (c) dissatisfaction arising solely from the inherent limitations of AI-based transcription as described in Section 4; or (d) duplicate submissions of the same file.

8.4 Chargebacks

If you initiate a chargeback or payment dispute with your bank or card issuer instead of contacting us first, the Company reserves the right to suspend your access to the Service and to contest the chargeback. We encourage you to contact us at info@tokenhall.com before initiating a dispute, as we are often able to resolve issues faster through direct communication.

8.5 Consumer Rights

If you are a consumer in the European Union, United Kingdom, or any other jurisdiction that provides mandatory consumer refund rights, nothing in these Terms limits or excludes those rights. Statutory consumer protections apply in addition to the refund rights described above.

9.1 Ownership

You retain all right, title, and interest (including all Intellectual Property rights) in and to Your Content and all Generated Output derived from it. The Company claims no ownership of Your Content or any Generated Output.

9.2 Responsibility for Content

You are solely responsible for Your Content. You represent and warrant that: (a) you own or have obtained all necessary rights, licenses, consents, and permissions to upload and process Your Content through the Service; (b) Your Content does not infringe, misappropriate, or violate any third party's Intellectual Property, privacy, publicity, or other rights; and (c) Your Content complies with all applicable laws and regulations, including recording-consent and wiretapping laws.

9.3 Data Retention and Deletion

Uploaded files are automatically deleted from our servers within two (2) hours of transcription completion. Generated transcripts are available for download during your active browser session. Once you close or navigate away from the results page, the transcript may no longer be accessible. You are solely responsible for downloading and saving your transcript before leaving the page.

Payment records are retained as required by applicable tax and accounting law. For full details, see Section 33 below.

9.4 No Obligation to Store

The Company has no obligation to store, maintain, or provide copies of Your Content or Generated Output beyond the retention periods described above. You are solely responsible for downloading and saving your transcripts before they are deleted.

10.1 License from You to the Company

By uploading Content to the Service, you grant Token Hall, LLC a limited, non-exclusive, royalty-free, worldwide, temporary license to access, receive, transmit, process, transcode, segment, and store Your Content solely for the purpose of providing the Service (i.e., producing your transcript). This license terminates automatically upon the earlier of: (a) delivery of the completed transcript, or (b) deletion of Your Content from our servers.

10.2 License from the Company to You

Subject to your compliance with these Terms, the Company grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your personal or internal business purposes. This license does not include the right to: (a) modify, copy, distribute, or create derivative works of the Service; (b) reverse engineer, decompile, or disassemble the Service; (c) remove any proprietary notices; or (d) use the Service to build a competitive product or service.

12.1 Prohibited Activities

In addition to the Acceptable Use Policy in Section 11, the following activities are strictly prohibited:

1. Automated or bulk access: Using bots, scrapers, crawlers, spiders, or any automated means to access, download, or interact with the Service without the Company's prior written consent;
2. Circumvention: Attempting to bypass, disable, interfere with, or circumvent any security feature, access control, rate limit, usage restriction, or technical protection measure of the Service;
3. Reverse engineering: Decompiling, disassembling, reverse engineering, or otherwise attempting to derive the source code, algorithms, data structures, or underlying architecture of the Service;
4. Unauthorized access: Accessing or attempting to access any portion of the Service, server, system, network, or data that you are not authorized to access;
5. Impersonation: Misrepresenting your identity, affiliation, or the origin of any Content uploaded to the Service;
6. Resale without authorization: Reselling, sublicensing, redistributing, or commercially exploiting access to the Service or any Generated Output as a competing transcription service without the Company's prior written consent;
7. Load testing and denial of service: Conducting load tests, stress tests, penetration tests, vulnerability scans, or denial-of-service attacks against the Service without the Company's prior written authorization;
8. Interference: Taking any action that imposes, or may impose (as determined in the Company's sole discretion), an unreasonable or disproportionately large load on the Service's infrastructure;
9. Data mining: Mining, extracting, harvesting, or collecting data from the Service for purposes unrelated to your use of the transcription functionality;
10. Framing or mirroring: Framing, mirroring, or otherwise incorporating any portion of the Service into any other website, application, or service without the Company's prior written consent;
11. Trademark misuse: Using the "BigTranscribe" name, logo, or any Company trademarks in any manner that suggests endorsement, affiliation, or sponsorship without prior written authorization.

12.2 Consequences of Unauthorized Use

The Company reserves the right, in its sole discretion, to take any or all of the following actions in response to unauthorized use:

1. Immediately suspend or terminate your access to the Service without notice or refund;
2. Remove or disable access to any Content associated with the unauthorized activity;
3. Report the activity to law enforcement or other governmental authorities;
4. Pursue all available civil remedies, including injunctive relief, damages, and recovery of attorneys' fees and costs;
5. Cooperate with law enforcement investigations and comply with valid legal process.

12.3 Monitoring

The Company reserves the right (but has no obligation) to monitor use of the Service for violations of these Terms. The Company does not routinely monitor the content of uploaded files; however, we may investigate suspected violations when brought to our attention or detected through automated means (such as malware scanning or file-type validation).

13.1 Availability

The Company will use commercially reasonable efforts to maintain the Service's availability, but does not guarantee that the Service will be uninterrupted, error-free, secure, or available at any particular time. The Service may be subject to scheduled and unscheduled downtime for maintenance, updates, security patches, or infrastructure changes.

13.2 Modifications

The Company reserves the right to modify, update, enhance, suspend, or discontinue the Service (or any part, feature, or functionality thereof) at any time, with or without notice. We will make reasonable efforts to provide advance notice of material changes, but are not obligated to do so.

13.3 No Liability for Unavailability

The Company shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service, or for any interruption, delay, or error in the Service's availability, regardless of the cause.

14.1 Sub-Processors

The Service relies on the following third-party Sub-Processors:

1. AI Speech Recognition Provider — automatic speech recognition (transcription and translation). Your uploaded audio is processed by a third-party AI provider solely to generate your transcript or English translation, in accordance with their API data usage policies.
2. Stripe, Inc. — provides payment processing. Your payment information is handled exclusively by Stripe. Subject to Stripe's terms of service and privacy policy.
3. Hosting Provider — the Service is hosted on cloud infrastructure. Uploaded files and transcripts are temporarily stored on hosted servers during processing.

14.2 Third-Party Terms

Your use of the Service is subject to the terms and policies of the above Sub-Processors in addition to these Terms. The Company is not responsible for the acts, omissions, policies, or practices of any Sub-Processor. The Company does not endorse, warrant, or assume liability for any third-party service.

14.3 Changes to Sub-Processors

The Company reserves the right to engage additional Sub-Processors or replace existing ones at any time. Material changes to Sub-Processors that affect data processing will be reflected in our Privacy Policy.

15.1 Company Intellectual Property

The Service, including its software, source code, object code, algorithms, architecture, design, user interface, documentation, branding, logos, trademarks, service marks, and all other Intellectual Property embodied in or associated with the Service, is and shall remain the exclusive property of Token Hall, LLC. All rights not expressly granted herein are reserved by the Company.

15.2 Trademarks

"BigTranscribe," the BigTranscribe logo (the "B" letterform with waveform), and all related names, logos, product and service names, designs, and slogans are trademarks of Token Hall, LLC. You may not use such marks without the Company's prior written permission. All other names, logos, product and service names, designs, and slogans on the Service are the trademarks of their respective owners.

15.3 Feedback

If you provide the Company with any suggestions, ideas, feedback, bug reports, or other communications regarding the Service ("Feedback"), you hereby assign to the Company all right, title, and interest in and to such Feedback and agree that the Company is free to use, disclose, reproduce, license, and otherwise exploit the Feedback without obligation to you.

17.1 Privacy Policy

Our collection, use, and protection of Personal Data is governed by our Privacy Policy, set forth in Section 33 below, which is incorporated into these Terms by reference.

17.2 Data Processing

By using the Service, you acknowledge that Your Content (including video and audio files) is transmitted to and processed by third-party Sub-Processors for the purpose of generating transcripts. You consent to such transmission and processing.

17.3 International Transfers

Your data may be transferred to and processed in countries outside your country of residence, including the United States. By using the Service, you consent to such transfers, subject to appropriate safeguards required by applicable data protection laws.

17.4 Data Protection Rights

Depending on your location, you may have rights regarding your Personal Data, including rights of access, rectification, deletion, portability, and objection. To exercise these rights, contact us at info@tokenhall.com.

19.1 Exclusion of Consequential Damages

To the maximum extent permitted by applicable law, in no event shall any Company Party be liable to you or any third party for any indirect, incidental, special, consequential, exemplary, or punitive damages of any kind, including but not limited to damages for loss of profits, loss of revenue, loss of data, loss of business opportunity, loss of goodwill, business interruption, cost of cover, or cost of procurement of substitute goods or services, arising out of or related to these Terms, the Service, any Generated Output, or your use of or inability to use the Service, regardless of the theory of liability (whether in contract, tort, strict liability, warranty, or otherwise) and even if the Company has been advised of the possibility of such damages.

19.2 Liability Cap

To the maximum extent permitted by applicable law, the total aggregate liability of all Company Parties for all claims arising out of or related to these Terms, the Service, or any Generated Output shall not exceed the greater of: (a) the total amount you actually paid to the Company in the twelve (12) months immediately preceding the event giving rise to the claim; or (b) one hundred United States dollars (USD 00.00).

19.3 Basis of the Bargain

The disclaimers, exclusions, and limitations of liability set forth in Sections 18 and 19 are fundamental elements of the basis of the bargain between you and the Company. The Company would not provide the Service at its current pricing without these limitations. You acknowledge that these limitations are reasonable and proportionate given the nature and pricing of the Service.

19.4 Jurisdictional Limitations

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages. In those jurisdictions, the above limitations apply only to the extent permitted by applicable law, and you may have additional rights. If you are a consumer in the European Union or United Kingdom, these limitations do not affect your statutory rights under mandatory consumer protection legislation.

21.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first contact the Company at info@tokenhall.com and attempt to resolve the dispute informally for at least thirty (30) calendar days. Most disputes can be resolved through direct communication without the time and expense of formal proceedings.

21.2 Binding Arbitration

If the dispute is not resolved informally within thirty (30) days, any controversy, claim, or dispute arising out of or relating to these Terms, the Service, or the relationship between you and the Company (each, a "Dispute") shall be resolved exclusively by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules, except as modified by this section. The arbitration shall be conducted by a single arbitrator selected in accordance with AAA rules.

21.3 Arbitration Location

The arbitration shall take place in Cheyenne, Wyoming, United States, unless the parties agree to a different location or to virtual proceedings. If you are a consumer located outside of the United States and applicable law requires arbitration in your jurisdiction, the arbitration shall be conducted in your jurisdiction.

21.4 Arbitration Fees

If you initiate arbitration and the amount in controversy is 0,000 or less, the Company will pay all AAA filing fees and arbitrator fees. If the amount exceeds 0,000, fees shall be allocated in accordance with AAA rules.

21.5 Class Action Waiver

You and the Company agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You hereby waive any right to participate in a class action lawsuit or class-wide arbitration against the Company.

21.6 Jury Trial Waiver

To the extent permitted by applicable law, you and the Company hereby irrevocably waive any right to a trial by jury in any action, proceeding, or counterclaim arising out of or relating to these Terms or the Service.

21.7 Exceptions

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of Intellectual Property rights. Small claims court actions within the jurisdictional limits of such courts are also exempt from the arbitration requirement.

21.8 Consumer Rights

If you are a consumer, the arbitration and class action waiver provisions in this section may not apply to you to the extent prohibited by the mandatory consumer protection laws of your jurisdiction. In the European Union, consumers may bring proceedings in the courts of their country of habitual residence.

22.1 Governing Law

These Terms and any Dispute arising out of or relating to these Terms or the Service shall be governed by and construed in accordance with the laws of the State of Wyoming, United States of America, without giving effect to any choice or conflict of law provision or rule that would cause the application of the laws of any other jurisdiction.

22.2 Exclusive Jurisdiction

Subject to the arbitration provision in Section 21, any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in Laramie County, Wyoming, United States. You irrevocably consent to the personal jurisdiction and venue of such courts and waive any objection to jurisdiction or venue, including on the grounds of forum non conveniens.

22.3 Wyoming-Specific Provisions

Token Hall, LLC is a limited liability company organized under the laws of the State of Wyoming pursuant to the Wyoming Limited Liability Company Act (Wyo. Stat. § 17-29-101 et seq.). The Company's liability is limited to the extent provided under Wyoming law.

22.4 Consumer Exception

If you are a consumer, the choice of law and jurisdiction provisions in this section do not deprive you of the protection of mandatory provisions of the law of your country of habitual residence that cannot be derogated from by agreement, and do not prevent you from bringing proceedings in the courts of that country.

23.1 Termination by Company

The Company may suspend or terminate your access to the Service immediately, without prior notice or liability, for any reason, including but not limited to: (a) violation of these Terms; (b) suspected unauthorized or fraudulent use; (c) activity that may expose the Company to legal liability; or (d) a request by law enforcement or other governmental authority.

23.2 Effect of Termination

Upon termination: (a) all rights and licenses granted to you under these Terms shall immediately cease; (b) you must immediately discontinue all use of the Service; (c) the Company may delete any Content or data associated with your use. Termination does not relieve you of any obligation to pay Processing Fees for transactions completed before termination.

23.3 Survival

The following sections shall survive termination of these Terms: Section 1 (Definitions), Section 4 (AI and LLM Disclaimer), Section 9 (Your Content and Data), Section 12 (Unauthorized Use and Restrictions), Section 15 (Intellectual Property Rights), Section 16 (Confidentiality), Section 17 (Privacy and Data Protection), Section 18 (Disclaimer of Warranties), Section 19 (Limitation of Liability), Section 20 (Indemnification), Section 21 (Dispute Resolution and Arbitration), Section 22 (Governing Law and Jurisdiction), and any other provisions that by their nature are intended to survive.

24.1 Right to Modify

The Company reserves the right to modify, amend, or replace these Terms at any time in its sole discretion. The "Last updated" date at the top of this document indicates the most recent revision.

24.2 Notice of Material Changes

If the Company makes material changes to these Terms, we will use reasonable efforts to notify Users by posting a notice on the Service or by other means we deem appropriate. Material changes include, but are not limited to, changes to pricing, refund policy, data handling, dispute resolution, or liability provisions.

24.3 Continued Use

Your continued use of the Service after the effective date of any modification constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must discontinue use of the Service.

31.1 Notices to the Company

All notices, requests, demands, and other communications to the Company under these Terms must be sent to:

31.2 Notices to You

The Company may provide notice to you by: (a) posting a notice on the Service; (b) sending an email to the email address you provided during checkout (if any); or (c) any other means the Company reasonably deems appropriate. Notices posted on the Service are effective upon posting. Notices sent by email are effective upon sending.

33.1 What We Collect

When you use BigTranscribe, we collect only what is necessary to provide the Service:

• Uploaded files — temporarily, for processing only
• Payment information — handled exclusively by Stripe; we never see your card details
• Email address — collected by Stripe during checkout for payment confirmation and receipt delivery. We do not access or store your email address on our servers.
• IP address — logged temporarily for security and abuse prevention (e.g., rate limiting). Not stored permanently or associated with your uploaded content.

The Service does not require account creation, registration, or login. We do not collect names, addresses, phone numbers, or any other personal identifiers beyond what is described above.

33.2 How We Use Your Data

Uploaded files are sent to our AI provider's speech recognition API for transcription. The audio is processed solely to generate your transcript. We do not store, review, listen to, read, or share your uploaded content or transcripts beyond what is necessary to deliver the Service.

Our AI provider does not use your audio data to train or improve its models, in accordance with their API data usage policies.

33.3 Data Retention

Uploaded files are automatically deleted from our servers promptly after processing completes, typically within seconds. In edge cases, orphaned files are cleaned up within one (1) hour. Generated transcripts are stored only in server memory and are automatically deleted within two (2) hours of completion. They are never written to disk or any persistent database. Once deleted from memory, the transcript is unrecoverable. You are solely responsible for downloading and saving your transcript before leaving the page.

Payment records are retained as required by applicable tax and accounting law.

33.4 Sub-Processors

The Service relies on the following third-party sub-processors:

• AI Speech Recognition Provider — automatic speech recognition (transcription). Your uploaded audio is processed by a third-party AI provider solely to generate your transcript.
• Stripe, Inc. — payment processing. stripe.com/privacy
• Replit, Inc. — cloud hosting and deployment infrastructure on which the Service runs. Uploaded files and transcripts are temporarily stored during processing. replit.com/site/privacy
• Google Fonts — web font delivery (fonts.googleapis.com, fonts.gstatic.com). Your browser sends your IP address and User-Agent to Google when loading fonts. No cookies are set by this service. policies.google.com/privacy

33.5 Cookies and Tracking

BigTranscribe does not use tracking cookies, advertising cookies, or third-party analytics. Stripe may set cookies necessary to process your payment securely; these are subject to Stripe's cookie policy.

33.6 International Transfers

Your data may be transferred to and processed in countries outside your country of residence, including the United States, where our service providers operate. By using the Service, you consent to such transfers, subject to appropriate safeguards required by applicable data protection laws.

33.7 Your Rights

Depending on your location, you may have rights regarding your personal data under laws such as the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and the Wyoming Consumer Privacy Act, including rights of access, rectification, deletion, portability, and objection. Because BigTranscribe does not retain uploaded files or transcripts beyond the brief processing window, most personal data is automatically deleted shortly after your transaction.

If you are located in the European Economic Area, the United Kingdom, or Switzerland, you have rights under the EU General Data Protection Regulation (GDPR) and equivalent United Kingdom and Swiss data protection laws, including the right to access, rectify, erase, restrict, port, or object to the processing of your personal data. You also have the right to lodge a complaint with your local data protection supervisory authority.

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect about you and the right to request deletion of that information. We do not sell personal information.

To exercise any data protection right, contact us at info@tokenhall.com.

33.8 Children's Privacy

The Service is not directed to individuals under eighteen (18) years of age, consistent with Section 5.1 of these Terms. We do not knowingly collect personal information from individuals under 18. If you believe someone under 18 has provided us with personal information, contact us at info@tokenhall.com and we will delete it.

33.9 Security

We use commercially reasonable technical and organizational measures to protect data in transit and at rest during the brief processing window. However, no internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

33.10 Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date in Section 33 reflects the most recent revision. Material changes will be posted on this page. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.

33.11 Privacy Contact

For privacy questions, data requests, or concerns about this policy, email info@tokenhall.com.