Terms and Conditions
Last updated: May 04, 2026
Effective date: May 04, 2026
Operating entity: Token Hall, LLC, a Wyoming limited liability company
Service URL: bigtranscribe.com
These Terms and Conditions ("Terms," "Agreement") constitute a legally binding agreement between you ("you," "your," "User") and Token Hall, LLC, a Wyoming limited liability company ("Company," "we," "us," "our"), governing your access to and use of the BigTranscribe service ("Service") available at bigtranscribe.com and any related applications, APIs, tools, features, or content provided by the Company.
By accessing, browsing, or using the Service in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy (Section 33, incorporated herein by reference), and all applicable laws and regulations. If you are using the Service on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms.
The following terms shall have the meanings set forth below throughout this Agreement:
"Authorized User" means any individual who accesses or uses the Service in compliance with these Terms.
"Content" means any audio files, video files, text, transcripts, data, or other materials uploaded to, generated by, or transmitted through the Service.
"Generated Output" means any transcript, text document, or other output produced by the Service from your uploaded Content.
"AI Models" means the artificial intelligence and machine learning models, including but not limited to leading AI speech recognition models, used by the Service to process audio and generate transcripts.
"Intellectual Property" means all patents, copyrights, trademarks, trade secrets, trade dress, domain names, know-how, and any other intellectual property rights recognized in any jurisdiction.
"Malicious Code" means viruses, worms, Trojan horses, ransomware, spyware, adware, or any other harmful or malicious software, code, script, or data.
"Personal Data" has the meaning given to it under applicable data protection laws, including the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and the Wyoming Consumer Privacy Act.
"Processing Fee" means the amount charged for transcription of a single file, calculated as described in Section 7.
"Service" means the BigTranscribe web application, including the website at bigtranscribe.com, all APIs, tools, features, documentation, and related services provided by the Company.
"Sub-Processor" means any third-party service provider engaged by the Company to assist in providing the Service.
"Your Content" means all Content uploaded by you to the Service, including audio files, video files, and any associated metadata.
2.1 Agreement to Terms
By accessing or using the Service, you confirm that you accept these Terms and agree to comply with them. If you do not agree to these Terms, you must not access or use the Service.
2.2 Modifications Awareness
We reserve the right to modify these Terms at any time, as described in Section 24. Your continued use of the Service following any modifications constitutes acceptance of the modified Terms.
2.3 Additional Terms
Certain features or services offered through the Service may be subject to additional terms and conditions. In the event of a conflict between these Terms and any additional terms, the additional terms shall control with respect to the specific feature or service to which they apply.
2.4 Electronic Agreement
You consent to enter into this Agreement electronically. By using the Service, you acknowledge that you have the ability to access these Terms in electronic form and that your use constitutes a binding electronic signature for purposes of Wyoming's Uniform Electronic Transactions Act (Wyo. Stat. § 40-21-101 et seq.).
3.1 Overview
BigTranscribe is an automated, pay-per-use video and audio transcription service. The Service allows Users to upload supported video or audio files up to 20 GB, which are then processed using third-party AI Models to produce written transcripts. The Service operates entirely through a web-based interface and does not require account creation, software installation, or a recurring subscription.
3.2 Core Functionality
The Service provides the following functionality:
- Upload of video and audio files up to 20 GB in supported formats (including but not limited to MP3, MP4, WAV, M4A, MOV, MKV, WEBM, FLAC, OGG, OPUS, AAC, and AMR) via web browser;
- Automatic extraction of audio content from video files using ffmpeg;
- Processing of audio content through AI Models to produce text transcripts;
- Processing of long-duration files for reliable turnaround;
- Real-time progress tracking during transcription;
- Download of completed transcripts.
3.3 Processing Pipeline
Files uploaded to the Service are securely received and processed by our systems and third-party AI Models. If the file is a video, its audio is prepared for transcription. The completed transcript is then formatted and made available for download. This entire process is automated and does not involve human review of your Content at any stage.
3.4 No Human Review
The Service is fully automated. No employee, contractor, or agent of the Company listens to, reads, reviews, or accesses Your Content at any point during or after processing, except as may be required to resolve a technical support request that you initiate, and only with your explicit consent.
4.1 Nature of AI-Generated Output
The transcripts and other Generated Output produced by the Service are created by artificial intelligence models, specifically automatic speech recognition (ASR) systems. AI-generated output is inherently probabilistic, not deterministic. The AI Model predicts the most likely sequence of words based on the audio input, but it does not "understand" the content in the way a human does.
4.2 No Guarantee of Accuracy
The Company makes no representation or warranty, express or implied, that any Generated Output is accurate, complete, error-free, or fit for any particular purpose. Transcript accuracy is affected by numerous factors beyond the Company's control, including but not limited to:
- Audio recording quality, including microphone type, distance, and environment;
- Background noise, echo, reverberation, and audio compression artifacts;
- Speaker accents, dialects, speech impediments, and speaking speed;
- Technical, scientific, legal, medical, or domain-specific vocabulary;
- Overlapping speakers, crosstalk, and multi-speaker environments;
- Language and dialect: transcription accuracy varies across languages. Core supported languages (English, Spanish, French, German, Portuguese, Italian, Dutch, and others) are expected to perform well; additional languages are processed on a best-effort basis and may produce lower accuracy. Translation output in a selected language is subject to the same limitations;
- Audio encoding format and bitrate.
4.3 Not a Substitute for Professional Services
Generated Output from the Service is not a substitute for professional transcription, legal transcription, medical transcription, court reporting, closed captioning for accessibility compliance, or any other use case where accuracy is legally required or where errors could result in harm. Users requiring certified, verbatim, or legally admissible transcripts must engage qualified human professionals.
4.4 User Responsibility for Verification
You are solely responsible for reviewing, verifying, and editing any Generated Output before relying on it for any purpose. The Company shall not be liable for any decision made, action taken, or omission based on Generated Output, regardless of whether the output was accurate.
4.5 AI Model Changes
The Company reserves the right to change, update, replace, or discontinue the AI Models used by the Service at any time without notice. Such changes may affect the quality, accuracy, style, or formatting of Generated Output. The Company is not obligated to maintain consistency in output quality across AI Model versions.
4.6 No Training on Your Content
The Company does not use Your Content or Generated Output to train, fine-tune, or improve any AI Model. Your Content is processed by the AI Model solely for the purpose of generating your transcript and is not retained by the AI Model provider for training purposes, subject to the AI Model provider's own terms and policies.
5.1 Age Requirement
You must be at least eighteen (18) years of age, or the age of legal majority in your jurisdiction (whichever is greater), to access or use the Service. By using the Service, you represent and warrant that you meet this requirement.
5.2 Legal Capacity
You represent and warrant that you have the legal capacity and authority to enter into this Agreement. If you are using the Service on behalf of a business, organization, or other entity, you represent and warrant that you are authorized to bind that entity to these Terms, and "you" and "your" shall refer to both you as an individual and the entity you represent.
5.3 Geographic Restrictions
The Service is available worldwide, subject to applicable export controls and sanctions (see Section 25). You are responsible for ensuring that your use of the Service complies with all laws applicable in your jurisdiction.
6.1 No Account Required
The Service does not currently require account creation, registration, or login. You may use the Service by visiting the website, uploading a file, and completing payment. No username, password, or persistent identity is required.
6.2 Email Address
Stripe may collect your email address during checkout for payment confirmation and receipt purposes. If your paid job is queued and you expressly request a completion notice, the Company will retrieve that checkout address from Stripe and use it once to email a link to the completed download. The Company does not store the address in the application job record or use it for marketing.
6.3 Future Account Features
The Company reserves the right to introduce optional or mandatory account features in the future. If account creation becomes required, we will provide reasonable notice and additional terms governing account use.
7.1 Pricing Structure
The Service operates on a pay-per-use pricing model. As of the effective date of these Terms, pricing is as follows:
- Base fee: One US dollar ($1.00 USD) per file uploaded;
- Per-minute fee: Ten US cents ($0.10 USD) per minute of audio, rounded to the nearest minute, with a minimum of one (1) minute per file.
The total Processing Fee for each file is calculated as: $1.00 + (audio duration in minutes × $0.10). This total is calculated and displayed to you before payment is initiated.
7.2 Price Changes
The Company reserves the right to modify pricing at any time. Price changes will be posted on the Service and will apply to transactions initiated after the change takes effect. Price changes do not apply retroactively to transactions already completed or in progress at the time of the change.
7.3 Payment Processing
All payments are processed by Stripe, Inc. ("Stripe"), a PCI-DSS Level 1 certified payment processor. By submitting payment, you agree to be bound by Stripe's terms of service and privacy policy. The Company does not see, access, store, or process your payment card number, CVV, or other sensitive payment credentials at any time. All payment data is handled exclusively by Stripe.
7.4 Currency
All prices are denominated and charged in United States Dollars (USD). If your payment method is denominated in another currency, your bank or card issuer may apply a currency conversion fee. The Company is not responsible for any such fees.
7.5 Taxes
Prices displayed on the Service do not include applicable taxes, duties, or levies. You are responsible for all applicable taxes arising from your use of the Service, including but not limited to sales tax, use tax, value-added tax (VAT), goods and services tax (GST), and withholding tax. Wyoming does not currently impose a state sales tax on digital services; however, tax obligations may arise under the laws of your jurisdiction.
7.6 No Subscriptions or Auto-Renewals
The Service operates strictly on a pay-per-use basis. There are no subscriptions, recurring charges, automatic renewals, free trial conversions, or ongoing billing commitments of any kind. Each transaction is a standalone purchase.
7.7 Receipt
Stripe issues electronic receipts for all completed payments. If you require an invoice for business or tax purposes, contact us at the address in Section 32.
8.1 System Error: Automatic Retry and Refund
If a transcription fails due to a system error attributable to the Company or its Sub-Processors (including but not limited to server failure, API timeout, or processing error), the Service will automatically retry the transcription at no additional cost. If the retry also fails, the Company will issue a full refund of the Processing Fee to the original payment method within five (5) to ten (10) business days.
8.2 Quality Dissatisfaction
If you are not satisfied with the quality of a completed transcription, you may request a refund by contacting us at support@bigtranscribe.com within seven (7) calendar days of the original payment date. Refund requests must include the approximate date and time of the transaction, the file name or description, and a brief explanation of why the output was unsatisfactory. We review every request individually and issue refunds at our sole discretion based on the circumstances.
8.3 No Refund for User Error
The Company is not obligated to issue refunds for: (a) files uploaded in an unsupported or corrupted format that nevertheless were accepted for processing; (b) transcription of the wrong file by the User; (c) dissatisfaction arising solely from the inherent limitations of AI-based transcription as described in Section 4; or (d) duplicate submissions of the same file.
8.4 Chargebacks
If you initiate a chargeback or payment dispute with your bank or card issuer instead of contacting us first, the Company reserves the right to suspend your access to the Service and to contest the chargeback. We encourage you to contact us at support@bigtranscribe.com before initiating a dispute, as we are often able to resolve issues faster through direct communication.
8.5 Consumer Rights
If you are a consumer in the European Union, United Kingdom, or any other jurisdiction that provides mandatory consumer refund rights, nothing in these Terms limits or excludes those rights. Statutory consumer protections apply in addition to the refund rights described above.
9.1 Ownership
You retain all right, title, and interest (including all Intellectual Property rights) in and to Your Content and all Generated Output derived from it. The Company claims no ownership of Your Content or any Generated Output.
9.2 Responsibility for Content
You are solely responsible for Your Content. You represent and warrant that: (a) you own or have obtained all necessary rights, licenses, consents, and permissions to upload and process Your Content through the Service; (b) Your Content does not infringe, misappropriate, or violate any third party's Intellectual Property, privacy, publicity, or other rights; and (c) Your Content complies with all applicable laws and regulations, including recording-consent and wiretapping laws.
9.3 Data Retention and Deletion
Uploaded files are automatically deleted from our servers within two (2) hours of transcription completion. Generated transcripts are available for download during your active browser session. Once you close or navigate away from the results page, the transcript may no longer be accessible. You are solely responsible for downloading and saving your transcript before leaving the page.
Payment records are retained as required by applicable tax and accounting law. For full details, see Section 33 below.
9.4 No Obligation to Store
The Company has no obligation to store, maintain, or provide copies of Your Content or Generated Output beyond the retention periods described above. You are solely responsible for downloading and saving your transcripts before they are deleted.
10.1 License from You to the Company
By uploading Content to the Service, you grant Token Hall, LLC a limited, non-exclusive, royalty-free, worldwide, temporary license to access, receive, transmit, process, transcode, segment, and store Your Content solely for the purpose of providing the Service (i.e., producing your transcript). This license terminates automatically upon the earlier of: (a) delivery of the completed transcript, or (b) deletion of Your Content from our servers.
10.2 License from the Company to You
Subject to your compliance with these Terms, the Company grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your personal or internal business purposes. This license does not include the right to: (a) modify, copy, distribute, or create derivative works of the Service; (b) reverse engineer, decompile, or disassemble the Service; (c) remove any proprietary notices; or (d) use the Service to build a competitive product or service.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You shall not use the Service to upload, transmit, process, or store Content that:
- Violates any applicable federal, state, local, or international law or regulation;
- Infringes, misappropriates, or violates any person's Intellectual Property, privacy, publicity, contractual, or other proprietary rights;
- Contains child sexual abuse material (CSAM) or any depiction of the sexual exploitation of minors;
- Contains non-consensual intimate imagery ("revenge porn") or any material depicting a person in a sexual or intimate context without that person's consent;
- Contains or facilitates threats of violence, terrorism, incitement to violence, or credible threats against any individual or group;
- Constitutes harassment, stalking, bullying, defamation, or intimidation of any person;
- Contains Malicious Code or is designed to disrupt, damage, or gain unauthorized access to any computer system, network, or data;
- Facilitates fraud, phishing, identity theft, money laundering, or any other criminal activity;
- Contains recordings made in violation of applicable wiretapping, eavesdropping, or recording-consent laws (including two-party consent jurisdictions);
- You do not have the lawful right or authority to record, possess, transmit, or process;
- Violates the terms of service of any third-party platform from which the recording was obtained;
- Contains export-controlled technical data or information subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR).
12.1 Prohibited Activities
In addition to the Acceptable Use Policy in Section 11, the following activities are strictly prohibited:
- Automated or bulk access: Using bots, scrapers, crawlers, spiders, or any automated means to access, download, or interact with the Service without the Company's prior written consent;
- Circumvention: Attempting to bypass, disable, interfere with, or circumvent any security feature, access control, rate limit, usage restriction, or technical protection measure of the Service;
- Reverse engineering: Decompiling, disassembling, reverse engineering, or otherwise attempting to derive the source code, algorithms, data structures, or underlying architecture of the Service;
- Unauthorized access: Accessing or attempting to access any portion of the Service, server, system, network, or data that you are not authorized to access;
- Impersonation: Misrepresenting your identity, affiliation, or the origin of any Content uploaded to the Service;
- Resale without authorization: Reselling, sublicensing, redistributing, or commercially exploiting access to the Service or any Generated Output as a competing transcription service without the Company's prior written consent;
- Load testing and denial of service: Conducting load tests, stress tests, penetration tests, vulnerability scans, or denial-of-service attacks against the Service without the Company's prior written authorization;
- Interference: Taking any action that imposes, or may impose (as determined in the Company's sole discretion), an unreasonable or disproportionately large load on the Service's infrastructure;
- Data mining: Mining, extracting, harvesting, or collecting data from the Service for purposes unrelated to your use of the transcription functionality;
- Framing or mirroring: Framing, mirroring, or otherwise incorporating any portion of the Service into any other website, application, or service without the Company's prior written consent;
- Trademark misuse: Using the "BigTranscribe" name, logo, or any Company trademarks in any manner that suggests endorsement, affiliation, or sponsorship without prior written authorization.
12.2 Consequences of Unauthorized Use
The Company reserves the right, in its sole discretion, to take any or all of the following actions in response to unauthorized use:
- Immediately suspend or terminate your access to the Service without notice or refund;
- Remove or disable access to any Content associated with the unauthorized activity;
- Report the activity to law enforcement or other governmental authorities;
- Pursue all available civil remedies, including injunctive relief, damages, and recovery of attorneys' fees and costs;
- Cooperate with law enforcement investigations and comply with valid legal process.
12.3 Monitoring
The Company reserves the right (but has no obligation) to monitor use of the Service for violations of these Terms. The Company does not routinely monitor the content of uploaded files; however, we may investigate suspected violations when brought to our attention or detected through automated means (such as malware scanning or file-type validation).
13.1 Availability
The Company will use commercially reasonable efforts to maintain the Service's availability, but does not guarantee that the Service will be uninterrupted, error-free, secure, or available at any particular time. The Service may be subject to scheduled and unscheduled downtime for maintenance, updates, security patches, or infrastructure changes.
13.2 Modifications
The Company reserves the right to modify, update, enhance, suspend, or discontinue the Service (or any part, feature, or functionality thereof) at any time, with or without notice. We will make reasonable efforts to provide advance notice of material changes, but are not obligated to do so.
13.3 No Liability for Unavailability
The Company shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service, or for any interruption, delay, or error in the Service's availability, regardless of the cause.
14.1 Sub-Processors
The Service relies on the following third-party Sub-Processors:
- AI Speech Recognition Provider: automatic speech recognition and transcript translation. Your uploaded audio and transcript text are processed by a third-party AI provider solely to generate your transcript or requested translation, in accordance with its API data usage policies.
- Stripe, Inc.: provides payment processing. Your payment information is handled exclusively by Stripe. Subject to Stripe's terms of service and privacy policy.
- Hosting Provider: the Service is hosted on cloud infrastructure. Uploaded files and transcripts are temporarily stored on hosted servers during processing.
14.2 Third-Party Terms
Your use of the Service is subject to the terms and policies of the above Sub-Processors in addition to these Terms. The Company is not responsible for the acts, omissions, policies, or practices of any Sub-Processor. The Company does not endorse, warrant, or assume liability for any third-party service.
14.3 Changes to Sub-Processors
The Company reserves the right to engage additional Sub-Processors or replace existing ones at any time. Material changes to Sub-Processors that affect data processing will be reflected in our Privacy Policy.
15.1 Company Intellectual Property
The Service, including its software, source code, object code, algorithms, architecture, design, user interface, documentation, branding, logos, trademarks, service marks, and all other Intellectual Property embodied in or associated with the Service, is and shall remain the exclusive property of Token Hall, LLC. All rights not expressly granted herein are reserved by the Company.
15.2 Trademarks
"BigTranscribe," the BigTranscribe logo (the "B" letterform with waveform), and all related names, logos, product and service names, designs, and slogans are trademarks of Token Hall, LLC. You may not use such marks without the Company's prior written permission. All other names, logos, product and service names, designs, and slogans on the Service are the trademarks of their respective owners.
15.3 Feedback
If you provide the Company with any suggestions, ideas, feedback, bug reports, or other communications regarding the Service ("Feedback"), you hereby assign to the Company all right, title, and interest in and to such Feedback and agree that the Company is free to use, disclose, reproduce, license, and otherwise exploit the Feedback without obligation to you.
The Company treats Your Content as confidential and handles it in accordance with our Privacy Policy. We do not access, review, listen to, read, or share Your Content except as necessary to provide the Service (i.e., transmitting it to the AI Model for processing) or as required by law. We do not sell, license, or make available Your Content to any third party for any purpose other than providing the Service.
17.1 Privacy Policy
Our collection, use, and protection of Personal Data is governed by our Privacy Policy, set forth in Section 33 below, which is incorporated into these Terms by reference.
17.2 Data Processing
By using the Service, you acknowledge that Your Content (including video and audio files) is transmitted to and processed by third-party Sub-Processors for the purpose of generating transcripts. You consent to such transmission and processing.
17.3 International Transfers
Your data may be transferred to and processed in countries outside your country of residence, including the United States. By using the Service, you consent to such transfers, subject to appropriate safeguards required by applicable data protection laws.
17.4 Data Protection Rights
Depending on your location, you may have rights regarding your Personal Data, including rights of access, rectification, deletion, portability, and objection. To exercise these rights, contact us at support@bigtranscribe.com.
To the maximum extent permitted by applicable law, the Service is provided on an "as is," "as available," and "with all faults" basis. Token Hall, LLC and its officers, members, managers, employees, agents, licensors, and service providers (collectively, the "Company Parties") expressly disclaim all warranties of any kind, whether express, implied, statutory, or otherwise, including but not limited to:
- Implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement;
- Warranties arising from course of dealing, course of performance, or usage of trade;
- Any warranty that the Service will meet your requirements, expectations, or needs;
- Any warranty that the Service will be uninterrupted, timely, secure, error-free, or free of viruses or other harmful code;
- Any warranty regarding the accuracy, completeness, reliability, or quality of any Generated Output, transcript, or other content produced by the Service;
- Any warranty that defects will be corrected or that the Service or the servers that make it available are free of viruses or other harmful components;
- Any warranty regarding the results that may be obtained from the use of the Service.
You use the Service and rely on any Generated Output entirely at your own risk. The Company Parties make no warranties or representations about the suitability of the Generated Output for any purpose, including but not limited to legal, medical, financial, regulatory, compliance, or accessibility purposes.
Some jurisdictions do not allow the exclusion of certain warranties. In those jurisdictions, the above exclusions apply only to the extent permitted by applicable law, and you may have additional rights.
19.1 Exclusion of Consequential Damages
To the maximum extent permitted by applicable law, in no event shall any Company Party be liable to you or any third party for any indirect, incidental, special, consequential, exemplary, or punitive damages of any kind, including but not limited to damages for loss of profits, loss of revenue, loss of data, loss of business opportunity, loss of goodwill, business interruption, cost of cover, or cost of procurement of substitute goods or services, arising out of or related to these Terms, the Service, any Generated Output, or your use of or inability to use the Service, regardless of the theory of liability (whether in contract, tort, strict liability, warranty, or otherwise) and even if the Company has been advised of the possibility of such damages.
19.2 Liability Cap
To the maximum extent permitted by applicable law, the total aggregate liability of all Company Parties for all claims arising out of or related to these Terms, the Service, or any Generated Output shall not exceed the greater of: (a) the total amount you actually paid to the Company in the twelve (12) months immediately preceding the event giving rise to the claim; or (b) one hundred United States dollars (USD $100.00).
19.3 Basis of the Bargain
The disclaimers, exclusions, and limitations of liability set forth in Sections 18 and 19 are fundamental elements of the basis of the bargain between you and the Company. The Company would not provide the Service at its current pricing without these limitations. You acknowledge that these limitations are reasonable and proportionate given the nature and pricing of the Service.
19.4 Jurisdictional Limitations
Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages. In those jurisdictions, the above limitations apply only to the extent permitted by applicable law, and you may have additional rights. If you are a consumer in the European Union or United Kingdom, these limitations do not affect your statutory rights under mandatory consumer protection legislation.
You agree to defend, indemnify, and hold harmless Token Hall, LLC and all Company Parties from and against any and all claims, demands, suits, proceedings, losses, liabilities, damages, judgments, settlements, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or relating to:
- Your Content, including any claim that Your Content infringes or violates any third party's rights;
- Your use of or access to the Service;
- Your violation of these Terms or any representation, warranty, or covenant made herein;
- Your violation of any applicable law, regulation, or order;
- Your violation of any third party's rights, including Intellectual Property rights, privacy rights, or contractual rights;
- Any unauthorized use of the Service by any person using your device or payment credentials.
The Company reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and you agree to cooperate with the Company's defense of such claims. You shall not settle any claim without the Company's prior written consent.
21.1 Informal Resolution
Before initiating any formal dispute resolution proceeding, you agree to first contact the Company at support@bigtranscribe.com and attempt to resolve the dispute informally for at least thirty (30) calendar days. Most disputes can be resolved through direct communication without the time and expense of formal proceedings.
21.2 Binding Arbitration
If the dispute is not resolved informally within thirty (30) days, any controversy, claim, or dispute arising out of or relating to these Terms, the Service, or the relationship between you and the Company (each, a "Dispute") shall be resolved exclusively by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules, except as modified by this section. The arbitration shall be conducted by a single arbitrator selected in accordance with AAA rules.
21.3 Arbitration Location
The arbitration shall take place in Cheyenne, Wyoming, United States, unless the parties agree to a different location or to virtual proceedings. If you are a consumer located outside of the United States and applicable law requires arbitration in your jurisdiction, the arbitration shall be conducted in your jurisdiction.
21.4 Arbitration Fees
If you initiate arbitration and the amount in controversy is $10,000 or less, the Company will pay all AAA filing fees and arbitrator fees. If the amount exceeds $10,000, fees shall be allocated in accordance with AAA rules.
21.5 Class Action Waiver
You and the Company agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You hereby waive any right to participate in a class action lawsuit or class-wide arbitration against the Company.
21.6 Jury Trial Waiver
To the extent permitted by applicable law, you and the Company hereby irrevocably waive any right to a trial by jury in any action, proceeding, or counterclaim arising out of or relating to these Terms or the Service.
21.7 Exceptions
Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of Intellectual Property rights. Small claims court actions within the jurisdictional limits of such courts are also exempt from the arbitration requirement.
21.8 Consumer Rights
If you are a consumer, the arbitration and class action waiver provisions in this section may not apply to you to the extent prohibited by the mandatory consumer protection laws of your jurisdiction. In the European Union, consumers may bring proceedings in the courts of their country of habitual residence.
22.1 Governing Law
These Terms and any Dispute arising out of or relating to these Terms or the Service shall be governed by and construed in accordance with the laws of the State of Wyoming, United States of America, without giving effect to any choice or conflict of law provision or rule that would cause the application of the laws of any other jurisdiction.
22.2 Exclusive Jurisdiction
Subject to the arbitration provision in Section 21, any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in Laramie County, Wyoming, United States. You irrevocably consent to the personal jurisdiction and venue of such courts and waive any objection to jurisdiction or venue, including on the grounds of forum non conveniens.
22.3 Wyoming-Specific Provisions
Token Hall, LLC is a limited liability company organized under the laws of the State of Wyoming pursuant to the Wyoming Limited Liability Company Act (Wyo. Stat. § 17-29-101 et seq.). The Company's liability is limited to the extent provided under Wyoming law.
22.4 Consumer Exception
If you are a consumer, the choice of law and jurisdiction provisions in this section do not deprive you of the protection of mandatory provisions of the law of your country of habitual residence that cannot be derogated from by agreement, and do not prevent you from bringing proceedings in the courts of that country.
23.1 Termination by Company
The Company may suspend or terminate your access to the Service immediately, without prior notice or liability, for any reason, including but not limited to: (a) violation of these Terms; (b) suspected unauthorized or fraudulent use; (c) activity that may expose the Company to legal liability; or (d) a request by law enforcement or other governmental authority.
23.2 Effect of Termination
Upon termination: (a) all rights and licenses granted to you under these Terms shall immediately cease; (b) you must immediately discontinue all use of the Service; (c) the Company may delete any Content or data associated with your use. Termination does not relieve you of any obligation to pay Processing Fees for transactions completed before termination.
23.3 Survival
The following sections shall survive termination of these Terms: Section 1 (Definitions), Section 4 (AI and LLM Disclaimer), Section 9 (Your Content and Data), Section 12 (Unauthorized Use and Restrictions), Section 15 (Intellectual Property Rights), Section 16 (Confidentiality), Section 17 (Privacy and Data Protection), Section 18 (Disclaimer of Warranties), Section 19 (Limitation of Liability), Section 20 (Indemnification), Section 21 (Dispute Resolution and Arbitration), Section 22 (Governing Law and Jurisdiction), and any other provisions that by their nature are intended to survive.
24.1 Right to Modify
The Company reserves the right to modify, amend, or replace these Terms at any time in its sole discretion. The "Last updated" date at the top of this document indicates the most recent revision.
24.2 Notice of Material Changes
If the Company makes material changes to these Terms, we will use reasonable efforts to notify Users by posting a notice on the Service or by other means we deem appropriate. Material changes include, but are not limited to, changes to pricing, refund policy, data handling, dispute resolution, or liability provisions.
24.3 Continued Use
Your continued use of the Service after the effective date of any modification constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must discontinue use of the Service.
You represent and warrant that: (a) you are not located in, organized under the laws of, or a resident of any country or territory that is subject to comprehensive US sanctions (currently Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions); (b) you are not designated on any US government list of prohibited or restricted parties, including the Specially Designated Nationals (SDN) list maintained by the Office of Foreign Assets Control (OFAC); and (c) you will not use the Service in violation of any applicable export control law or regulation, including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR).
The Company shall not be liable for any failure or delay in the performance of its obligations under these Terms to the extent that such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to: acts of God, natural disasters, pandemics, epidemics, war, terrorism, riots, civil unrest, government actions, sanctions, embargoes, labor disputes, strikes, fire, flood, earthquake, power outages, internet service provider failures, telecommunications failures, third-party service outages (including outages of AI Model providers, payment processors, or hosting providers), cyberattacks, or any other cause beyond the Company's reasonable control.
You may not assign, transfer, or delegate any of your rights or obligations under these Terms without the Company's prior written consent. The Company may assign, transfer, or delegate its rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets. Any purported assignment in violation of this section is void. These Terms shall be binding upon and inure to the benefit of the parties and their respective permitted successors and assigns.
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction or an arbitrator, such invalidity, illegality, or unenforceability shall not affect the remaining provisions of these Terms, which shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving its original intent, or if such modification is not possible, it shall be severed from these Terms.
The failure of the Company to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. No waiver shall be effective unless made in writing and signed by an authorized representative of the Company. A waiver of any right or provision on one occasion shall not be deemed a waiver of such right or provision on any subsequent occasion.
These Terms, together with the Privacy Policy and any additional terms applicable to specific features or services, constitute the entire agreement between you and Token Hall, LLC with respect to the Service and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to the Service. No oral or written statement by any employee, agent, or representative of the Company shall create any additional obligations or modify these Terms.
31.1 Notices to the Company
All notices, requests, demands, and other communications to the Company under these Terms must be sent to:
31.2 Notices to You
The Company may provide notice to you by: (a) posting a notice on the Service; (b) sending an email to the email address you provided during checkout (if any); or (c) any other means the Company reasonably deems appropriate. Notices posted on the Service are effective upon posting. Notices sent by email are effective upon sending.
For questions, concerns, or requests regarding these Terms and Conditions, the Service, or your rights under this Agreement, please contact:
Token Hall, LLC
BigTranscribe | bigtranscribe.com
Email: support@bigtranscribe.com
Entity type: Limited Liability Company
State of organization: Wyoming, United States
Governing law: Wyoming, USA
This Privacy Policy describes how Token Hall, LLC ("Company," "we," "us," "our") collects, uses, and protects information when you use the BigTranscribe service ("Service") at bigtranscribe.com.
Last updated: September 13, 2026 · Effective date: May 04, 2026
33.1 What We Collect
When you use BigTranscribe, we collect only what is necessary to provide the Service:
- Uploaded files: temporarily, for processing only
- Payment information: handled exclusively by Stripe; we never see your card details
- Email address: collected by Stripe during checkout for payment confirmation and receipt delivery. If you request a queued-job completion notice, we retrieve the checkout address from Stripe and provide it to our email service solely to send that notice. We do not store the address in the application job record or use it for marketing.
- IP address: logged temporarily for security and abuse prevention (e.g., rate limiting). Not stored permanently or associated with your uploaded content.
The Service does not require account creation, registration, or login. We do not collect names, addresses, phone numbers, or any other personal identifiers beyond what is described above.
33.2 How We Use Your Data
Uploaded files are sent to our AI provider's speech recognition API for transcription. The audio is processed solely to generate your transcript. We do not store, review, listen to, read, or share your uploaded content or transcripts beyond what is necessary to deliver the Service.
Our AI provider does not use your audio data to train or improve its models, in accordance with their API data usage policies.
If you opt into a queued-job completion notice, we use the email address from your Stripe checkout solely to send one transactional message containing your download link.
33.3 Data Retention
Uploaded files are automatically deleted from our servers promptly after processing completes, typically within seconds. In edge cases, orphaned files are cleaned up within twenty-four (24) hours. Generated transcripts and job records may be stored temporarily on private hosted storage so an interrupted process can recover safely. They are automatically deleted within two (2) hours of completion and are not retained in the application database. Once deleted, the transcript is unrecoverable. You are solely responsible for downloading and saving your transcript before leaving the page.
The completion-notice preference and delivery status are deleted with the job record. The checkout email address is not copied into that record. Payment records are retained as required by applicable tax and accounting law.
33.4 Sub-Processors
The Service relies on the following third-party sub-processors:
- AI Speech Recognition Provider: automatic speech recognition (transcription). Your uploaded audio is processed by a third-party AI provider solely to generate your transcript.
- Stripe, Inc.: payment processing. stripe.com/privacy
- SpaceMail: transactional email delivery, used only when you request a queued-job completion notice.
- Render: cloud hosting and private storage infrastructure on which the Service runs. Uploaded files, job records, and transcripts may be stored temporarily during processing and recovery. render.com/privacy
- Google Fonts: web font delivery (fonts.googleapis.com, fonts.gstatic.com). Your browser sends your IP address and User-Agent to Google when loading fonts. No cookies are set by this service. policies.google.com/privacy
33.5 Cookies and Tracking
BigTranscribe does not perform visitor analytics or marketing tracking and does not use tracking cookies, advertising cookies, or third-party analytics. Stripe may set cookies necessary to process your payment securely; these are subject to Stripe's cookie policy.
33.6 International Transfers
Your data may be transferred to and processed in countries outside your country of residence, including the United States, where our service providers operate. By using the Service, you consent to such transfers, subject to appropriate safeguards required by applicable data protection laws.
33.7 Your Rights
Depending on your location, you may have rights regarding your personal data under laws such as the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and the Wyoming Consumer Privacy Act, including rights of access, rectification, deletion, portability, and objection. Because BigTranscribe does not retain uploaded files or transcripts beyond the brief processing window, most personal data is automatically deleted shortly after your transaction.
If you are located in the European Economic Area, the United Kingdom, or Switzerland, you have rights under the EU General Data Protection Regulation (GDPR) and equivalent United Kingdom and Swiss data protection laws, including the right to access, rectify, erase, restrict, port, or object to the processing of your personal data. You also have the right to lodge a complaint with your local data protection supervisory authority.
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect about you and the right to request deletion of that information. We do not sell personal information.
To exercise any data protection right, contact us at support@bigtranscribe.com.
33.8 Children's Privacy
The Service is not directed to individuals under eighteen (18) years of age, consistent with Section 5.1 of these Terms. We do not knowingly collect personal information from individuals under 18. If you believe someone under 18 has provided us with personal information, contact us at support@bigtranscribe.com and we will delete it.
33.9 Security
We use commercially reasonable technical and organizational measures to protect data in transit and at rest during the brief processing window. However, no internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
33.10 Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date in Section 33 reflects the most recent revision. Material changes will be posted on this page. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.
33.11 Privacy Contact
For privacy questions, data requests, or concerns about this policy, email support@bigtranscribe.com.